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Shipping & Returns

 

1. Shipping

All orders are shipped with Australia Post or Mailman (Office works)

1.1 Shipping date

We ship your order on the business day after your order was placed, subject to stock availability.

1.2 Shipping rates

Shipping is free on all products

1.3 Express post

You can choose to have your order shipped with express post. Your order will be offered for shipment on the next business day. For most addresses you receive your order within 2 business days if you are in an express post area. To check if you are in an express post area and delivery times check www.auspost.com.au. (shipping is from Sydney 2103)

1.4 Tracking

Your email address is important if you like to stay informed.

After you placed your order you receive a confirmation email. After your order has been shipped you receive an email with tracking details.

 

2. Return policy

You can return or exchange any item, within 30 days of receipt.*

In any case, contact us before returning the item on sales@bebook.net.au

 

2.1 Faulty items

If the item you wish to return is faulty, we will require either photo proof of the faulty item or you will need to return the item to us if a photo does not provide sufficient information about the fault. You will then be offered a replacement or repair of the faulty item or a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. 

All items being returned must not be affected by being used in an abnormal way, or reduced in value by delay on your part.

 

2.2 Change of mind

If you change your mind on a purchased item you may return the product and you may be illegible for a credit. Before you return you must inform us within 30 days after the product is received. When applying for a credit the product must be unused, in original condition and in original packaging. You will be given a store credit.

Any shipping costs incurred will not be refunded/credited (actual shipping cost calculated).

All items being returned must not be used and must be returned undamaged in original packaging. Used/opened items lose their original value and need to be reviewed by us to calculate the value of the credit note.

However in most cases we are happy to just swap the product for you without extra charges if you choose the wrong item. A shipping/handling fee might be applicable. Contact us before you return a product, to see what we can do for you.

 

2.3 DOA

When you receive a product that is faulty (DOA: Dead on arrival) you can return the product and we send you a new replacement. Contact us via email to notify us of the problem and we will inform you about the return process and return address. Products need to be returned within 30 working days and the seller needs to be informed directly when the problem is discovered. After the 30 working days a faulty product is handled under the warranty terms from the manufacturer.

 

3. Warranty

 

All products sold on www.bebook.net.au have a warranty of 1 year. All items being returned must not be affected by being used in an abnormal way.                   



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